We're required by regulators to verify every player. This guide explains exactly what to upload and how long it takes.
Most submissions are reviewed within 2 hours. Complex cases (mismatched details, expired documents) can take up to 48 hours. We'll email you the moment it's done.
Local regulations (KYC and anti-money-laundering) require us to verify every player before they withdraw funds.
You'll get an email explaining what went wrong. Common issues: blurry photos, cropped corners, or expired IDs. Re-upload and we'll review again.
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